t is likely that your account is suspended. All user accounts must be accessed at least once every 120 days to remain active. Instructions for account reactivation are as follows: To reactivate a Primary User's account, Primary Users must Create a Helpdesk Ticket that includes a request to reactivate the inactive Primary User's account with your hospital's chief security or privacy officer copied on the request. Tickets requesting the reactivation of Primary User accounts without your hospital's chief security or privacy officer copied on the request will be rejected.

To reactivate a Secondary User's account, your hospital's Primary User must log into the Portal, click 'Users' in the navigation bar, find the user whose account has been suspended, and click the checkbox icon on the right side of the User Accounts table (pictured). This will automatically send an email to the suspended user's registered email address that includes a link for the secondary user to reactivate their account.

For more information regarding account reactivation, please refer to pages 8 and 9 of the User Access Guide.