To promote a secondary user to be the Primary User, the current Primary User for your facility must make this request in the Portal. To do this, your facility's current Primary User must log into the Sepsis Data Collection Portal, navigate to the Users page, and click Request a New Primary. This will direct the current Primary User to a page where they will be able to request a new Primary User. Please note that each facility may only have one Primary User at any given time. Any request to promote an existing secondary user to a Primary User will result in the replacement of the Primary User making the request. For more information on requesting new Primary and Secondary Users, please see the User Access Guide.